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This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Word. The resource also contains a printable worksheet that covers the Screen Elements of the software applications I use this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go activity. It comes as both a pdf and word format file.

This is a Finance vocabulary Word Search that is suitable for introducing key words to learners. It is a fun activity to complete individually or in teams. Answers are included. It is supplied as a pdf and a word document in case you want to edit the descriptions to suit your needs. There are 20 financial terms contained within the Word Search. Word bank below: Budget Finance Debt Surplus Net Income Tax Expenses Cash ATM Borrow Broke Bitcoin Currency Interest Invest Save Receipt Withdraw Tip Refund

This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.

This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a complete lesson on complaint resolution using the TACTICS method. The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included. The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided. I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Canva is an excellent, free, design tool that can save you time and money. It makes sense to use this instead of paying for expensive designers. This resource comes in PPT form and a pdf. The PPT is 27 slides. This training PowerPoint and PDF is a basic step by step guide to get you started. A Facebook post is created for the purposes of an example, however, the skills learnt can be applied to other promotional documents such as Covers, brochures, posters, instagram posts, twitter posts, etc. You can use Canva to market your store, and / or use it as a class lesson. Students / learners can create posters, design promotional material on a topic of your choice, etc. Topics covered in Step by Step, graphic format: Signing up and Logging on to Canva Creating a Social Media Post Layout Choices Using the Objects Toolbar Inserting and Changing Text Moving and Rotating Text Placeholders Finishing off with Frames Sharing your Design Also available: /teaching-resource/canva-how-to-create-a-logo-with-a-transparent-background-11767063 Communications, Workplace, ESOL and Computing Resources

Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied. The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon. Don't overcommunicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resources is for anyone in the education sector or business that wants to learn how to manage and prioritise their time more effectively. The resource contains a powerpoint presentation and word documents that can be used as handouts for learners. The powerpoint presentation has a notes section that is part of the overall lesson plan. It suggests activities for learners so that the presentation is interactive and engaging. The two word documents are activities for learners to participate in as part of the overall lesson. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!

This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.

This is a one page list of all the shortcut key combinations you can use in Excel. It will save you so much time. The great thing about learning shortcuts is that they don't change with versions. And of course you don't have to grab the mouse, you can get everything done without the use of the mouse which saves you time and increases productivity. You will be amazed at what can be accomplished using shortcut keys. From moving around your spreadsheet quicker, to formatting and inserting charts. Try them out - lots of fun! Please leave a review. Thanks and have a great day :)